All product shipments are made from the city of Medellin.
It takes up to 1 to 6 business days for major cities to arrive, secondary cities can take up to 12 business days to arrive.
International shipments may take 8-15 business days.
All shipping costs related to product changes will be borne by the customer.
VIVACOLORS S.A.S. assumes shipping costs due to errors in carving, color or reference, as well as warranties.
AVAILABILITY OF APPAREL
Normally our website is updated with the inventory available in each reference and size. However, errors can occur and sometimes sales of products that are not available are executed. For these cases the staff of VIVACOLORS S.A.S. will contact the customer either by mail, whatsapp or phone call to arrange the sending of another product or the refund of the money.
Payments made by credit card must be pre-verified. The buyer will be asked to send us a photo of the cardholder’s ID to do such verification and thus prevent fraud, impersonation and future inconvenience with the bank.